FAQ
How do I make a complaint if I am dissatisfied with the service?
We take your feedback seriously. If you have a complaint, please contact us via email at complaints.uk@bokes.com or by telephone. Summary Resolution: We aim to resolve straightforward issues quickly and issue a Summary Resolution Communication within ...
Can I hold funds in my Bokes account long-term?
No. Under UK regulations, Bokes provides a Payment Account, not a deposit or savings account. Your funds must be held for the purpose of executing commercial payments. To comply with regulatory requirements against unauthorised deposit-taking, if ...
Are my funds secure? Are they protected by the Financial Services Compensation Scheme (FSCS)?
Bokes Ltd is an Authorised Payment Institution regulated by the UK Financial Conduct Authority (FCA). As a payment institution, we are not covered by the FSCS. Instead, your money is protected by a stricter regulatory mechanism called "Safeguarding". ...
What documents are required to open an account?
To comply with UK Anti-Money Laundering (AML) regulations, we are required to verify your business and its Ultimate Beneficial Owners (UBOs). Typically, we require: Certificate of Incorporation and Articles of Association. Proof of Trading Address. ...
Who can apply for a Bokes account?
Bokes is designed exclusively for UK Small and Medium-sized Enterprises (SMEs), importers, exporters, and e-commerce sellers engaged in cross-border trade. Our services are strictly Business-to-Business (B2B). We do not support personal remittances ...
Do you charge for receiving money (Inbound)?
No, Bokes Ltd does not charge for receiving funds. However, please note that the sender's bank or correspondent banks may deduct their own lifting fees before the funds reach us. We credit exactly what lands in our account.
How does Bokes compare to high street banks?
On a £100,000 transfer to China, a typical bank might charge a hidden 2.5% spread, costing you £2,500 in lost value. With Bokes, you get the raw rate and pay only a 0.35% fee (£350). You could save over £2,000 on a single transaction.
When do I pay the fees?
Fees are deducted automatically from your balance at the time of the transaction. You'll see a clear breakdown before you click "Confirm".